> For the complete documentation index, see [llms.txt](https://mart20.gitbook.io/mart20/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mart20.gitbook.io/mart20/faqs.md).

# FAQs

#### What is Mart20?

Mart20 is a **viral shopping platform** where you can book any product by paying just **10% upfront**.

It’s a flexible system where you can:

• Reserve a product with 10%\
• Reduce the remaining cost through referrals\
• Or pay the balance anytime and complete your purchase

{% hint style="info" %}
👉 Not a lottery\
👉 Not a bidding system\
👉 Not MLM or a pyramid scheme
{% endhint %}

***

#### How does Mart20 differ from normal online stores?

Unlike traditional stores, Mart20 lets you **reduce your product cost through referrals**.

• Your friends’ bookings help complete your payment\
• Making shopping more **interactive and rewarding**<br>

***

#### What if I don’t refer anyone?

No problem 👍

• You can **pay the remaining balance anytime**\
• Your product will still be delivered\
• Your 10% booking is always safe

👉 Zero risk — you never lose your money <i class="fa-arrow-right">:arrow-right:</i> [Learn More](/mart20/zero-risk-guarantee.md)

***

#### How do referrals work??

When someone books a product using your referral link:

• They pay for their own product\
• Their booking payment becomes your credit reward\
\
👉 These credits help reduce your remaining balance

***

#### Do my friends benefit too?

Yes — everyone gets the same system:

• Pay 10% to book\
• Refer others to reduce cost\
• Or pay remaining balance anytime

👉 It’s a fair system for everyone

{% hint style="info" %}
**Zero Risk for Friends —** Your friends can always complete the remaining payment and receive their product, even without referrals.
{% endhint %}

***

#### Can I earn even after completing my first booking?

Yes.

👉 Your referral link keeps working\
👉 New referrals apply to your next booking automatically

***

#### Is this MLM or a pyramid scheme?

No.

• No recruitment required\
• No multi-level commissions\
• No team structure\
• No income promises

> 👉 You only get benefit from **direct referrals**
>
> 👉 **That is a discount system — not an income model.**

\
[Learn More - Why Mart20 is Not a Pyramid](/mart20/why-mart20-is-not-a-pyramid.md) <i class="fa-arrow-right">:arrow-right:</i>&#x20;

***

#### How can Mart20 offer up to 90% discount?

Many people ask how can the Mart20 give 90% discounted products and still make money?\
\
It's simple! \
Mart20 is based on **real payments, not free giveaways.**

• You pay **10% upfront**\
• Remaining is covered via referral credits or your own payment

👉 Your friends’ bookings help reduce your cost

***

#### How does Mart20 make money?

Mart20 operates like a normal commerce business:

• Products include **5–10% real margin**\
• This covers operations, marketing, and logistics

👉 The model is based on **product sales**, not recruitment

***

#### What is the Adjustment Fee?

The Adjustment Fee is a small deduction applied only at product delivery—0% for physical products and 0–10% for crypto or cash rewards. The base fee for crypto/cash is 10%, but you can reduce it (even to 0% — Based on your activity (bookings, referrals, and team performance).

{% hint style="info" %}
Physical products always have 0% adjustment.
{% endhint %}

***

#### What is the 5% booking option?

Normally, all products require a 10% upfront booking. From April 20, you can unlock a 5% booking option—but only through an invite.  A special 5% referral link for selected friends, allowing them to book products with just a 5% upfront payment.

**How it works:**

* User receive a special 5% referral link from a sponsor
* Using that link, invited user can book any product with just 5% upfront
* Standard booking remains 10% for all regular users

**Benefits:**

* Lower entry makes it easier to start
* Helps you grow your network faster

**Trade-off:**

* You may need more referrals or activity to complete your booking

**Bonus:**

* 5% bookings get a reduced Adjustment Fee (0–5%)

{% hint style="info" %}
If you book a product using the 5% option, that specific booking qualifies for a reduced Adjustment Fee of only **0–5%** at delivery (instead of the standard rate for crypto/cash rewards).
{% endhint %}

***